Returns

OUR RETURN

POLICY AND

PROCESS



Return your items quickly and easily!

You have 30 days from the delivery date to return the product to us.

For hygiene reasons you cannot return or exchange garments such as bodysuits and face masks.


HOW TO MAKE A RETURN?

Options:

    ► High Street Branch

  • You can return your order at the branch of your choice.
  • Present the items you wish to return with all their labels and your purchase receipt (you can bring it printed or digitally).
  • Request your receipt at the following email: atencionaclientes@highstreet.com.mx, please note that if you cannot go to the store, the person you choose can do it in your place.  
  • The return of your garment at the branch will be refunded to an electronic wallet with no expiration date, exclusive to the branch.

    ► Drop-off point

Follow these simple steps:

1. Repackage the item you wish to return.

2. Log in to our returns portal. You will need the order number and email address.

3. Once your return is processed, print your label and place it on your package.

4. That's it, Babe! Drop off your package at any FedEx office and make sure to keep the shipping receipt. (https://local.fedex.com/es-mx).

5. You can track the status of your return. You will receive an email once the returned item reaches us.

**Remember that you have a period of 30 days from the date you receive your order to take it to the drop-off point; after this time, you will not be able to make the return.

What is the return policy?

Here are the options for returning your merchandise:

  • To return an item purchased on www.highstreet.com.mx you have 30 calendar days from the date you receive your order to do it for free.
  • All returns undergo a quality check; items must be returned in new and unused condition. It is essential that they have not suffered substantial, irreparable, or severe damage.
  • The product must have all its original tags and, if possible, be returned in its original packaging.
  • Items returned with obvious signs of use (makeup, deodorant, perfume, or similar product stains) may be rejected and returned at the customer's shipping cost.
  • For hygiene reasons, items such as bodysuits cannot be returned or exchanged.
  • If a discount was applied to the item being returned, that will be the total amount respected.
  • Refunds will not be issued if they do not comply with our return policy.

Can I make exchanges?

  • Yes, you have 30 days from the delivery date of your order to make an exchange or return. You can change the size, color, or if you prefer, exchange it for another item available on our website.

Additional information about our online return policy?  

  • We are not responsible for any returned package that may be lost or stolen in transit. Please keep your shipping receipt and/or return tracking number.

Return packaging 

  • If you no longer have the original packaging, you can return your order in any other packaging, as long as it is not transparent, is waterproof, and is well-sealed to prevent loss of items.

Modification of return request 

  • If you want to modify or cancel your return request, please contact us so we can manage it.
  • If you decide not to return an item marked in the request, you do not need to do anything, as only the items received at our facilities will be refunded.

Have my returned items been received? 

  • It can take up to 10 days from your return date for your package to be returned to our warehouse and processed.
  • Upon receiving your return, the next step is for us to verify the items. Once we complete the review, the refund will be processed. The funds should appear on your bank statement within 7 business days (the time depends on your card issuer).
  • We will make sure to keep you informed as soon as your package arrives at our warehouse and again when your refund has been processed in case of a return, or when your new package is shipped in case of an exchange.

International shipping return  

  • You have 30 days from the delivery date of your package to return your item. Please contact us to obtain the necessary information for the correct shipment of your items.

    HIGH STREET does not cover or refund return shipping costs on international orders.

    For international returns, you can use the parcel service of your choice, making sure it has a shipping guarantee to Mexico. Do not send the package without obtaining a shipping receipt, as you will need it as proof of return.

    Once we have received the package at our facilities and it is approved, we will proceed with the refund.