Refunds
HOW REFUNDS WORK
HOW REFUNDS WORK
If you have already started your refund process, as soon as we receive the items at our facilities, the review process will take place, and once approved, you will receive a confirmation email with your refund slip indicating that the amount will be credited in the coming days.
The refund time to a credit card and/or a PayPal account always depends on your bank.
How will I receive my refund amount?
- Once the return is approved, if your purchase was made with a credit/debit card or PayPal payment method, you will receive the amount through the same payment method you used for your purchase.
- If you made your purchase with cash payment method at OXXO and/or KueskiPay branches (if your purchase has already been fully paid) or bank transfer, the refund will be made through a unique electronic COUPON valid for our website www.highstreet.com.mx.
- If you used an e-gift card or an electronic coupon to purchase your items, your balance will be returned to your e-gift card or electronic coupon.
Do e-gift cards and electronic coupons expire?
- No, HIGH STREET e-gift cards and electronic coupons do not have an expiration date and can be used as cash exclusively in our online store.
What if I used an e-gift card to pay for all or part of my order and the items were out of stock?
- The refunded amount will be returned to the electronic gift card (e-gift card) that was used, any remaining balance will be returned to your other payment method.
I haven't received my refund, what do I do?
- We do our best for your refund to be reflected as soon as possible. In certain cases, it can take up to 10 days to process plus your bank's processing time, which can take up to 7 days.
- For some banks and credit cards, your refund may appear on the same date as the original purchase, and sometimes, it may be reflected as the same transaction.
- If you paid via PayPal, it can take up to 48 hours from receiving the refund confirmation email until it shows in your account. If your bank account is linked to your PayPal account, it can take an additional 14 days to be reflected in your account. This is due to PayPal's processing times.
- Please wait for the 14-day period to pass before contacting us if you have not yet received your refund. If 14 days have passed and we have not contacted you, we will investigate it as soon as possible. Please help us by going to the “Contact Us” section and completing the following information:
Your name
Order number
Name and code of the products you returned
A photo of the shipping receipt
What do I do if my refund amount is incorrect?
- Contact our Customer Service team and we will help you resolve the issue as soon as possible.
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