Terms and conditions

TERMS AND CONDITIONS OF CORPORATIVO HIGH STREET, S.A. DE C.V.

1. Introduction.

 

The purpose of this document is to establish the conditions governing the use of this website (www.highstreet.com.mx) and the purchase of products on it (hereinafter, the Terms and Conditions). You, the Consumer, are requested to read these Terms and Conditions, our Cookie Policy, and our Privacy Policy (collectively, the "Data Protection Policies") carefully before using this website, as the use and effects thereof between the parties are conditioned upon this document.

 

By using this website or placing an order through it, the consumer consents to be bound by these Conditions and our Data Protection Policies. Therefore, if you do not agree with all the Conditions and Data Protection Policies, the consumer should not use this website, nor will they be able to make transactions through it. These Terms and Conditions may be modified from time to time at the discretion of HIGH STREET. It is your responsibility to read them periodically, as the conditions in force at the time of entering into each Contract (as defined below) or, failing that, at the time of using the website will be applicable to you.

 

If you have any questions related to the Terms and Conditions or the Data Protection Policies, you can contact us through our contact email.

 

III. Terms and conditions applicable to the sale of HIGH STREET products.

 

This purchase agreement between CORPORATIVO HIGH STREET, S.A. de C.V. (hereinafter HIGH STREET) and the Consumer (you) will be governed by these Terms and Conditions, which will be perfected once the price of the merchandise selected for purchase by You has been covered, accepted, and recognized by the payment systems used by HIGH STREET, which will be specified later. Once payment has been verified, HIGH STREET will deliver the selected and paid products to the address You indicate, provided that delivery is possible by the contracted courier services.

 

By placing an order on our website, the Consumer expressly declares that they are of legal age (18 years old), since, according to Mexican laws, sales for oneself or for other people can only be made by people with legal capacity to contract. Therefore, only people of legal age can make a purchase; minors cannot make a purchase except through or with the consent of their parent or legal guardian, or whoever holds parental authority, guardianship, and custody.

 

III. How to buy HIGH STREET products.

 

1. Consumers may only purchase products: (a) that are available for sale and whose details appear in the HIGH STREET online store; (b) products whose delivery can be made within the territory of the Mexican Republic by the courier company, (c) whose purpose is not their commercialization or profit by the consumer. Commercial alienation of products acquired outside authorized channels may constitute a crime.

 

1. The details of the products available for purchase, including their corresponding price, are specified in the HIGH STREET online store. HIGH STREET will take all necessary measures to ensure that all details, descriptions, and prices of the products appearing in the HIGH STREET online store are correct.

 

1. The products listed in the HIGH STREET online store are offered in available quantities, with the characteristics of materials, sizes, and colors visible at the time of purchase.

 

1. To make a purchase, the consumer must access the HIGH STREET online store, at www.highstreet.com.mx and select the product(s) they wish to purchase, filling out the corresponding form, which will require some personal data, including an email address to contact the consumer during the purchase process, as well as the delivery address.

 

1. The products selected by the consumer will be included in the shopping cart. Upon completion of product selection, the consumer must click the "checkout" button to access the order summary page where they can identify the price, description, and quantity of selected products or correct or modify their order.

 

1. At the bottom of the order summary page, the consumer must click the "place order" button to make payment for the selected product(s) and allow HIGH STREET to process the sale of their order, which can be done through the payment systems described in section "IV. Payment."

 

1. Once this procedure is completed, HIGH STREET will accept or deny the order according to its purchase policies. If the order is approved, HIGH STREET will notify the consumer via an email as indicated below, confirming the product order.

 

1. We reserve the right to remove any product from this website at any time and to remove or modify any material or content on it. *Although we will do our best to always process all orders, there may be exceptional circumstances that force us to reject the processing of an order after having sent the Order Confirmation, so we reserve the right to do so at any time.

 

1. Payment.

 

1. The consumer may pay with their bank card, either Visa, MasterCard, or American Express credit, service, or debit card. The charge to your bank card will be made once the purchase of the products has been authorized by the processing company and prior to their delivery.

 

1. Payment by credit and/or debit card is secure. The entire transaction is carried out in an encrypted manner through a bank validation server using the SSL (Secure Socket Layer) encryption protocol, so your credit card number and expiration date are instantly encrypted on your computer before being sent to the SSL protocol.

 

1. Likewise, you may make your payment in cash at convenience stores, for which the system will display the instructions at the time of purchase, according to the following:

 

1. Regarding cash payments, the consumer must make the payment at the Oxxo Pay list of convenience stores.

 

1. Once the store is selected, you can print the payment receipt, which will contain a reference number and amounts, and take it to the nearest convenience store to make the payment.

 

1. After making the payment, you will receive an email with payment confirmation.

 

1. If the consumer requires a tax invoice for the purchase of products, they must request it at the time of completing the purchase procedure. For this purpose, they must provide their complete and correct billing information within the same calendar month in which the purchase was made. After the month in which the purchase was made, no invoicing will be possible. Once the invoice has been issued, there will be no re-invoicing. HIGH STREET is obligated to issue the corresponding tax invoice in accordance with the tax requirements established by current law.

 

1. In the event that the consumer has made the payment via credit, service, or debit card, HIGH STREET, through Conekta or Paypal, will request authorization from the card processing company to charge the total amount of their purchase, which is indicated on the order summary page. If the consumer's credit, service, or debit card is not authorized, the purchase cannot be completed, and will cease to have effect between the parties administratively, without the need for a judicial declaration, thus no contract will exist between the parties due to the consumer's non-payment.

 

1. Likewise, the consumer may choose to pay in cash, which can be done at the convenience stores detailed in this section (point 3 b) and according to said process.

 

1. The consumer acknowledges and agrees to pay HIGH STREET the total amount for the products, prior to the consumer receiving them.

 

The authorization process for credit card, debit card, or cash payments may take an initial period of 3 (three) business days, counted from the date the consumer provides their credit or debit card details, or makes a cash payment through convenience stores.

 

 

1. Order confirmation and approval process.

 

HIGH STREET will carry out the order confirmation and approval process, which will be notified to the consumer through a series of emails as follows:

 

1. HIGH STREET will send the consumer an email confirming the purchase, once the payment of the total amount of their product order, including shipping cost if applicable, has been approved ("Payment and Shipping Confirmation"), and this email will contain the shipping guide from the courier company.

 

1. Product Shipping and Delivery.

 

1. HIGH STREET will deliver the order to the address indicated by the consumer, within the coverage area of the courier company contracted by HIGH STREET, which will initially be Estafeta. HIGH STREET reserves the right to change courier companies at any time, without this being understood as a breach.

 

1. Once the consumer receives the "Confirmed and Shipped" email, HIGH STREET, through the courier company, will deliver their order within the previously established deadlines, for which the courier company will make 3 (three) delivery attempts.

 

1. If the consumer wishes to track their order shipment, they can do so directly on the courier company's website, using the tracking number provided via the "confirmed and shipped" email.

 

1. Deliveries will only be made from 9:00 AM to 6:00 PM on business days through the courier company, so deliveries will not be made on weekends or public holidays when banks in Mexico are officially closed (this connotation of "business day" or "business days" will be used throughout this purchase and sale agreement when referring to these terms.)

 

In case of product return due to incorrect dispatch (color, size) or due to quality, damage, or defect (as defined below), provided that all originally requested products are returned, the shipping cost to HIGH STREET will be entirely assumed by HIGH STREET according to the instructions you will receive at that time. If the merchandise return is for any other reason, the cost of re-shipping to HIGH STREET will be borne by the Consumer, which must be paid according to HIGH STREET's return policies, and according to the instructions you will receive when requesting merchandise return to the email devoluciones@highstreet.com.mx.

 

1. All deliveries will be accompanied by an acknowledgment of receipt. Delivery times will be between 2 (two) and 14 (fourteen) business days, starting from when the consumer receives the "Order Shipped" email.

 

1. If the consumer does not receive their order within the period mentioned in the previous paragraph, they must contact Customer Service by calling

33 2834 1709, in order to check the status of their order. They will be asked to provide their order number so that Customer Service can notify them via email or phone of the delivery status. The notification regarding the status of their order will be made within a period not exceeding 2 (two) business days from when the consumer contacted to check the status of their order.

 

1. In case of a delay caused by HIGH STREET or the courier company responsible for delivery, the consumer will have the right to cancel the purchase/order. In this case, an email requesting order cancellation must be sent to atencionaclientes@highstreet.com.mx, attaching a copy of the payment and any other requirements requested during the process. The money will be refunded through the same payment method used for the purchase.

 

1. HIGH STREET will not be directly responsible if the delivery period of 10 (ten) to 14 (fourteen) business days is not met when the failure to meet the delivery deadline is due to unforeseen circumstances or force majeure, or if the consumer is not located at their address. HIGH STREET will inform the consumer, within 6 (six) business days of becoming aware of the unforeseen circumstance or force majeure that makes said delivery impossible, of the delay or inability to fulfill. If, due to the delay caused by unforeseen circumstances or force majeure, any of the products in their order are no longer available, the consumer will have the right to choose the compensation or reimbursement described in these terms and conditions.

 

10.- It will be understood that the merchandise/products were delivered when: (1) the courier delivers to the Consumer or a third party at the address indicated for delivery. (ii) With the signing of the order receipt.

 

VII. Delivery Exceptions.

 

1. For order delivery, HIGH STREET will use a courier company, Estafeta. However, HIGH STREET will remain responsible to the consumer throughout the delivery process, and once the product is delivered, it will be the Consumer's responsibility.

 

1. For each failed delivery attempt, the courier company will leave a delivery notice for the consumer at their address. Subsequently, after the third unsuccessful delivery attempt, the package will be returned to the HIGH STREET warehouse, so the consumer must contact the Customer Service telephone number.

 

1. In cases where the consumer could not be located at the provided address, the data provided by the consumer was incorrect, access to the courier company was denied, or other issues attributable to the consumer, the package will be considered "delivery with problem." In such cases, the package will remain at the courier company's branch closest to the consumer's address, which will be communicated to the consumer via email, for a period of 48 (forty-eight) hours until the consumer picks up their order; after the aforementioned period, if the package has not been picked up, it will return to the HIGH STREET warehouse, so the consumer must contact the Customer Service telephone number, and re-shipping will be at the consumer's expense.

 

1. If the order needs to be picked up at a courier company branch, in accordance with the preceding paragraph, the conditions and requirements that the consumer must meet are the following: (a) show the original of their valid official photo identification (voter ID issued by the National Electoral Institute, professional license, or passport); (b) provide the shipping guide number from HIGH STREET with a prefix; and, (c) prove to be the holder/recipient of the purchase.

 

1. If the named recipient does NOT pick up the order, the person who comes to pick it up will need to meet the requirements imposed by the courier service.

 

1. For cases where the consumer requests to change the delivery address, it will only proceed if the new address has the same postal code as the address registered at the time of purchase. They must contact the Customer Service phone number; if they do not follow the procedure that will be indicated through Customer Service, the address change will not be authorized, or a new shipping cost will be generated, without the possibility of recovering the shipping paid initially.

 

VIII. Products not supplied or incorrectly supplied.

 

1. If HIGH STREET detects that the product reservation was not made correctly and for this reason cannot supply all or part of the products ordered in the HIGH STREET online store, and such impossibility of supply is not attributable to the consumer, the consumer will receive an email at the address provided to inform them of the situation of their order, in which case HIGH STREET will have 5 (five) additional business days from the date the consumer received said notice, to be able to fulfill the supply of the missing product(s); in the event that it was not possible to supply it, the consumer will receive a second email informing them of this situation, in which case they will have the right to terminate the contract, for which they must notify HIGH STREET's Customer Service, so that a refund of the payment made can be processed in accordance with the "Money Refund" section.

 

1. General rules for return cases and types of returns.

 

HIGH STREET does not exchange merchandise in stores, or credit to electronic wallets or accounts, so whenever a consumer wishes to exchange requested products, they must return the products to HIGH STREET, as established in this section.

 

For any type of return that the consumer wishes to make, the following general rules must be followed.

 

1. The consumer may make three types of returns according to each specific case, which will be described later and are: (i) Return due to purchase cancellation; (ii) Return of incorrectly supplied order; (iii) Return due to quality, damaged, or defective product.

 

1. HIGH STREET will only accept a single product return for the same order. For cases of returns due to incorrectly supplied orders and returns for quality, damaged, or defective products, a second return may occur; if there is an error on the part of HIGH STREET when re-supplying the product.

 

1. HIGH STREET will send you an email to notify you of the authorization of your return or, if not, we will notify you that the return is not applicable.

 

1. Once you receive the aforementioned email, and if the return is authorized: (i) if your payment was made via credit or debit card, your refund will be processed within 10 (ten) business days; (ii) if said payment was made via self-service store payments or online bank transfer, the consumer must call Customer Service at 33 2834 1709 or email atencionaclientes@highstreet.com.mx to obtain the reference number with which they can collect their money refund.

 

(i) Return of order due to Purchase Cancellation

 

1. If the consumer wishes to return the products they have purchased, without any specific reason, they must contact HIGH STREET's return service at 33 2834 1709 or by email atencionaclientes@highstreet.com.mx, in order for said request to proceed.

 

1. If you decide to return all or part of your order, without any of the reasons established in the subsequent paragraph, HIGH STREET will refund the amount corresponding to the returned products, provided that the following conditions and requirements are met:

 

(a) the product remains new and unused and has not suffered essential, irreparable, and serious damage due to causes attributable to the consumer;

(b) that the product is presented in its original packaging, whether box, wrapper, or any other in which it was delivered, and also that the original labels are attached in their original form, without detaching them;

(c) it is within the period of 30 (thirty) calendar days counted from the date on which the consumer received the product, and,

(d) the consumer must provide proof of payment that the product was purchased from the HIGH STREET online store.

 

Note: There are NO returns or cancellations of products or merchandise in bodysuits, personalized items, except in the cases stipulated in sections (ii) and (iii).

 

1. In the event that the products are not returned complying with the conditions and requirements mentioned in the previous paragraph, HIGH STREET will have the right to charge or not refund the price of the products and the expenses derived from their return.

 

1. In the event that the return for purchase cancellation proceeds, HIGH STREET will refund the consumer the amount of the products that have been returned, less the shipping costs, which will always be paid by the consumer. To do this, the steps and instructions described in the section "Instructions for product return by courier company" must be followed.

 

 

(ii) Return of incorrectly supplied order.

 

In the event that your order has been incorrectly supplied by HIGH STREET, the return may be made according to the following assumptions, the consumer may carry out the procedure detailed below:

 

(a) for an incorrect item;

(b) for an incorrect size or,

(c) unsatisfactory in relation to the ordered product, that is, it does not correspond to the specifications and other substantial elements under which it was offered. The consumer may return the product as long as the following conditions and requirements are met:

 

1. Send photos to devoluciones@highstreet.com.mx of the product/merchandise you received.
2. The product remains new and unused and has not suffered essential, irreparable, and serious damage due to causes attributable to the consumer;
3. The product is returned with its original packaging, box, and labels;
4. It is within the period of 30 (thirty) calendar days counted from the date on which the consumer received the product, and,
5. The consumer provides proof of payment that the product was purchased from the HIGH STREET online page;

 

(iii) Return of orders due to poor quality, damaged or defective product

 

1. In the event that the consumer receives damaged, poor quality, or defective products from origin, or, in the event that the damage or defect of the product (provided it is not attributable to the consumer) manifests itself within 60 (sixty) days after the date of receipt of the order, the consumer may:

 

(a) cancel the order through a product return for poor quality and

(b) obtain a full refund of the price paid for the product or products to be returned, provided that the following conditions and requirements are met:

 

1. The product has not been altered by the consumer;
2. The product has not been used under conditions different from those recommended or typical of its nature or purpose, and has not suffered essential, irreparable, and serious damage due to causes attributable to the consumer.

III. That the product is presented in its original packaging, whether box, wrapper, or any other in which it was delivered, and also that the original labels are attached, without detaching them,

1. It is within the period of 60 (sixty) calendar days counted from the date on which the consumer received the product or products, and,
2. The consumer provides proof of payment that the product was purchased from the HIGH STREET online store.

 

1. In the event that your claim for damaged, poor quality, or defective products is valid, the consumer will receive a full refund for the amount of the product(s) that had a defect.

 

1. HIGH STREET may refuse to satisfy the claim if it is untimely, when the product has been used under conditions different from those recommended or typical of its nature or purpose, or if it has suffered essential, irreparable, and serious damage due to causes attributable to the consumer, and the Consumer must pay the cost of re-shipment from HIGH STREET warehouses to the delivery address.

 

1. When the claim for a poor quality, damaged, or defective product proceeds, in addition to either its refund for cancellation or clothing exchange, HIGH STREET will additionally refund the shipping costs of your order, when payment for such concept has proceeded.

 

1. To proceed with the return of products due to incorrectly supplied shipment, poor quality, damaged, or defective product, you must follow the steps and instructions established in the "Instructions for product return by courier company" section.

 

1. Likewise, HIGH STREET will send you an email to notify you of the admissibility of your return under the same terms established in the "IX General rules for return cases" section.

 

1. Instructions for product return through the courier company.

 

1. To make the return of the products, in all cases you must send an email to devoluciones@highstreet.com.mx and if approved by HIGH STREET in writing, the consumer must follow the following procedure:

 

1. a) Send an email to devoluciones@highstreet.com.mx. Subsequently, HIGH STREET will send the consumer via email the account number to deposit the shipping cost to HIGH STREET's warehouses (unless the return is made according to points IX (ii) and (iii)) and once payment is received, the guide for returning the product through the courier company will be sent.

 

1. b) The consumer must deliver the return package to the courier company either by collection at the consumer's address or by delivering it directly to the courier company branch indicated by HIGH STREET.

 

1. c) The consumer must provide the guide number previously provided by HIGH STREET.

 

1. To contact HIGH STREET Customer Service, use the following means:
2. Email: devoluciones@highstreet.com.mx.

 

1. For product returns, the consumer may schedule the delivery of the package according to the instructions provided by HIGH STREET via email.

 

1. If the consumer decides that the courier company picks up the package at their address, they must follow the instructions provided by HIGH STREET via email to schedule the package collection.

 

1. HIGH STREET reserves the right to reject any product return that is not within the guidelines provided by HIGH STREET.

 

1. Money Refund.

 

1. The money refund, whether for purchase cancellation, non-supply or incorrect supply, for damaged, defective, or quality product, will be made depending on the payment method used in the purchase:

(a) For purchases made by Credit / Debit card/services, the money refund will be credited to the account corresponding to the bank card used during the purchase;

(b) For purchases made through convenience store payments, the money refund will only be made by bank transfer to the account indicated by the consumer.

1. The money refund periods will be 30 (thirty) calendar days from the date of confirmation and acceptance of the return and refund by HIGH STREET, which will be informed to you by email.
2. In case of a refund, HIGH STREET will issue a refund order in favor of the consumer (“Refunded Payment”), which releases HIGH STREET from any obligation regarding the respective money transfer once the corresponding order is issued.
3. The bank that the consumer uses or the receiving entity that the consumer selects may take several days to process the refund order, so in case of any concern, claim, or delay, the consumer should contact their issuing bank directly.

 

1. Process and Requirements for bank transfer refunds for cash payment.

 

1. In case of a bank transfer refund for cases where the Consumer has paid in cash at a convenience store, it is mandatory that the consumer, once they receive the confirmation number for the refund from HIGH STREET, send HIGH STREET the following documents:

 

(a) Original of your valid official identification (voter ID issued by the National Electoral Institute or passport);

(b) Printed refund order number provided by HIGH STREET

(c) Indication of the account to which the transfer will be made, which must include account number, bank Clabe (18 digits), name of the account holder.

 

1. The consumer will have a maximum period of 30 (thirty) days to send the requested documentation and information to devoluciones@highstreet.com.mx, expressly and correctly stating the data entered therein. Once HIGH STREET has all the information, it will make the transfer to the account indicated, and will not be responsible if the consumer erroneously provided the data for the transfer.

 

XII. Termination of contract or Rescission of sale.

 

A case of breach of this contract, either by HIGH STREET or by the consumer, will be considered as a resolutory condition for its validity. Only after said breach has become an un remedied breach by HIGH STREET or the consumer, and in the event that the consumer does not accept the action to remedy said breach (requests cancellation of purchase and refund of their money), this contract may be terminated automatically at the discretion of the consumer, without the need for prior judicial resolution and without any liability for HIGH STREET.

 

HIGH STREET establishes that since the products offered through the HIGH STREET online store are for sale to the consumer as the final recipient, the consumer may not purchase them for the purpose of reselling and/or commercializing them for profit, so in the event that this conduct is detected on the part of the consumer, HIGH STREET may proceed in accordance with the legal actions available to it.

 

If the credit or debit card processing company does not authorize payment of the purchase price, because the card may have been reported as fraudulent and/or stolen or without sufficient funds for the acquisition of the products, the sale will not take place, and this situation will be communicated to the consumer via email, stating this reason, whereby the purchase will be canceled and the contract terminated without responsibilities or obligations to be fulfilled by HIGH STREET.

 

XIII. Contact Information.

 

1. The consumer can send their comments, claims, questions and/or complaints in writing about the conclusion or fulfillment of the contract to the email account atencionaclientes@highstreet.com.mx 2. If the consumer wishes to express a verbal complaint about the conclusion or fulfillment of the contract, they can call 33 2834 1709, or send an email to atencionaclientes@highstreet.com.mx
2. HIGH STREET will respond to the consumer within a maximum of 72 (seventy-two) hours from the receipt of their claim, questions and/or complaints.

 

XIV. Force Majeure.

 

HIGH STREET will not be liable for any failure or delay in the fulfillment of any of the obligations we assume for online purchases, the cause of which is due to events beyond our reasonable control ("Force Majeure"). Force Majeure events will include any act, event, non-exercise, omission or accident beyond our reasonable control and, among others, the following: i. Strikes, lockouts or other industrial action. ii. civil disturbance, riot, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war. iii. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. iv. Impossibility of using trains, ships, aircraft, motor transport or other means of transport, public or private. v. Impossibility of using public or private telecommunication systems. vi. Acts, decrees, legislation, regulations or restrictions of any government or public authority. vii. Strike, failures or accidents of postal transport or any other type of transport. It will be understood that our obligations arising from the contracts (orders) will be suspended during the period that the Force Majeure continues, and we will have an extension in the deadline to fulfill said obligations for a period of time equal to the duration of the Force Majeure.

 

We will use all reasonable means to overcome the force majeure event or to find a solution that allows us to fulfill our obligations under the Contract despite the Force Majeure event.

 

1. Partial Nullity.

 

If any of these Terms and Conditions or any provision of a Contract between the parties are declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

 

XVI. Modifications.

 

HIGH STREET has the right to review and modify these Terms and Conditions at any time. The consumer will be subject to the policies and Conditions in force at the time they use this website or place each order, unless by law or decision of government agencies, HIGH STREET must make retroactive changes to said policies, Conditions or Privacy Statement, in which case, any possible changes will also affect orders you have placed previously.

 

XVII. Applicable Law and Jurisdiction.

 

1. These Terms and Conditions are governed by and interpreted in accordance with the Laws of Mexico, without reference to its conflict of law provisions.

 

This contract or the fulfillment of the Terms and Conditions, will be resolved exclusively by a competent court located in the First Judicial District of the state of Jalisco, which will constitute the sole venue for any controversy, with the parties waiving any other jurisdiction by virtue of their present or future domiciles.

 

1. HIGH STREET may terminate this contract early, in accordance with the provisions of this contract, without liability and without the need for prior judicial resolution.

 

XVIII. Privacy.

 

HIGH STREET will collect personal data from consumers at the time of the sale process, to verify the use and treatment of the same, the consumer may consult the Privacy Notice and the Privacy Policy at the following electronic addresses atencionaclientes@highstreet.com.mx